“Are your HR practices as hygienic as they could be?”
“Is your Payroll set up a little piecemeal?”
“Are compliance worries affecting your appetite?”

We know that as hospitality professionals, you are passionate about what you do, and that fabulous food and great customer service are your number one priorities – as they should be.

But as recent events and the resultant media coverage demonstrate, proper business processes are essential, too.

And it doesn’t matter whether you’re a multi-venue operation with hundreds of staff, or a small café with a handful of employees – your business MUST be compliant with its legal and Award obligations.

Staff are more aware than ever of their entitlements, and more confident and informed about pursuing them.

And now that the media spotlight has been turned onto the hospitality industry, there’s going to be an increased level of scrutiny – like you’ve never seen before.

And it’s not going to be acceptable to say, “I didn’t know” or “I’m not a business person” or “I didn’t mean for this to happen”.

The penalties for non-compliance are huge – and are not just financial.

They can also include:

  • Poor press coverage, word of mouth, and reputational damage
  • Reduced customer traffic
  • Increased staff turnover
  • Owners and investors being held criminally liable – which can impact on their ability to run/invest in further businesses
  • Conflict with staff
    Stress, anxiety, and workplace/legal challenges that create a huge additional workload and take you away from all the things that drew you to the industry in the first place.

Let us focus on your people and payroll issues, so you can ensure that your food stays centre stage – and your business keeps growing and thriving.

So How Can We Help?

We can work with you to:

  • Understand your legal and Award obligations and how to manage these in a way that protects you, your business and your bottom line
  • Ensure you have the correct payroll structures in place
  • Assist with systems to ensure rostering efficiency
  • Identify compliance and best practice priorities for staff management
  • Ensure your employment contracts are clear, concise, professional and properly outline both obligations and expectations for all parties
  • Providing supportive, expert and non-judgemental assistance to resolve any issues or conflicts before they escalate.
  • Giving you peace of mind and support so that you can focus on your own areas of expertise
  • Helping you with optimal setup and risk management across all points of the business lifecycle – from start-up to expansion to divestment

Contact Us Now

Get in touch with us for A 15 Minute “Sounding Board” Conversation. It’s Complimentary – And Completely Confidential

Miranda Crawley: 0433 386 388

Miranda Crawley is a tertiary qualified HR professional with over 20 years’ experience in HR leadership and Consulting roles with high performance, compliance-driven environments, including hospitality. She is skilled in translating complex legislative and award obligations into sensible business practice: ensuring that contracts and employment processes are clear, concise and compliant with the Fair Work Act, as well as Awards (especially the Hospitality (General) Industry Award, and associated regulations).

Jo Arlaud: 0438 783652

Jo Arlaud is a qualified bookkeeper, BAS Agent and business consultant with a passion for the hospitality industry: who has worked with hospitality and business owners for over 20 years. She has worked with restaurants, cafes, bars and franchise groups of all shapes and sizes and is expert in ensuring that payroll systems, structures, and compliance tools are efficient, compliant and both cost and time effective

Both Miranda and Jo believe in being trusted, supportive partners with business owners and managers to get these compliance essentials right.

“It’s good for your business, your bottom line, and your peace of mind.”


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